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FACT BRIEF

Did the Trump administration have the highest-ever approval rate for Veterans Affairs at 92%?

By Tom Kertscher
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NO

The highest proportion of veterans who expressed having trust in the U.S. Veterans Affairs Department was roughly 80%, once during President Donald Trump’s administration and once under President Joe Biden.

In quarterly customer experience surveys, done since 2016, the highest “trust” scores were 80.2% in 2021, under Trump; and 80.4% in 2024, under Biden.

The trust scores were lowest, at 55%, when the first survey was done during the first quarter after Trump took office, but rose under Trump.

Trump claimed at a May 1, 2024, campaign rally in Waukesha, Wisconsin, that “we had the highest approval rating in the history of the VA, 92%.”

In surveys about VA outpatient care, begun in 2017, the highest trust scores reached 90% under Trump and nearly 92% under Biden.

This fact brief is responsive to conversations such as this one.
Sources
Google Docs Terrence Hayes VA email 5/8/24
Rev.com Donald Trump rally transcript
VA News Veteran trust in VA reaches all-time high
VA News Trust in VA among Veteran patients rises to 91.8%, up 6% since 2018
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Wisconsin Watch, the news arm of the nonpartisan, nonprofit Wisconsin Center for Investigative Journalism, increases the quality and quantity of investigative reporting in Wisconsin, while training current and future investigative journalists. Its work fosters an informed citizenry and strengthens democracy.
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About fact briefs published on Gigafact
Fact briefs are short, credibly sourced summaries that offer “yes/no” answers in response to claims found online. They rely on publicly available, often primary source data and documents. Fact briefs are created by contributors to Gigafact —a nonprofit project looking to expand participation in fact-checking and protect the democratic process. See all fact briefs here.